Cottage Arts & Eats Customer Service Promise
At Cottage Arts & Eats, our mission is to bring joy, creativity, and quality to your home through our unique art projects, subscription boxes, and artisan products. We are dedicated to providing not only high-quality products but also an outstanding customer experience. Here is our promise to you, our valued customer.
- Quality Products
We hand-select every item in our store and subscription boxes to ensure that you receive only the best. From art supplies to artisan foods, we guarantee that every product meets our high standards of quality and craftsmanship.
- Carefully Curated Kits: Our team works hard to create thoughtfully designed kits that are fun, creative, and easy to use, whether you’re an experienced artist or just beginning your creative journey.
- Artisan Goods: We partner with trusted artisans and suppliers to bring you high-quality and unique products that you won’t find anywhere else.
- Exceptional Customer Support
Our customers are at the heart of everything we do. We are committed to providing friendly, helpful, and timely support whenever you need assistance. Whether you have a question, need help with an order, or want guidance with a project, we’re here for you.
- Prompt Response: We strive to respond to all customer inquiries within 24 hours, ensuring your concerns are addressed as quickly as possible.
- Multiple Contact Options: You can reach us via email, phone, or through our online chat feature for real-time assistance during business hours.
- Satisfaction Guarantee
Your satisfaction is our priority. If you’re not completely happy with a purchase, we will work with you to make it right.
- Hassle-Free Returns: If your product arrives damaged or defective, simply contact us within 7 days, and we’ll arrange a replacement or a refund.
- Commitment to Improvement: We value your feedback and use it to improve our products and services continually. If something didn’t meet your expectations, let us know, and we’ll make it right.
- Fast & Reliable Shipping
We understand that getting your orders quickly is important. We work hard to ensure that every package is carefully packed and shipped promptly.
- Timely Deliveries: We aim to process and ship orders within 1-3 business days. Subscription boxes are shipped on a regular schedule so you can always look forward to your monthly delivery.
- Shipping Transparency: You will receive tracking information for every order, so you know when to expect your package.
- Safe & Secure Shopping
Your privacy and security are important to us. We take every precaution to protect your personal and payment information, ensuring a safe shopping experience.
- Secure Payments: Our checkout process is fully encrypted, and your payment information is never stored on our servers.
- Privacy First: We respect your privacy and will never share or sell your personal information to third parties.
- Community Focused
Cottage Arts & Eats is more than just a business—we’re a community. We’re passionate about bringing people together through art, creativity, and shared experiences.
- Workshops & Classes: We offer in-person and online workshops to help you connect with fellow creators and learn new techniques.
- Giving Back: We’re committed to supporting local artists and artisans, and we regularly donate to community programs and nonprofits that inspire creativity in underserved communities.
- Continuous Improvement
We are always looking for ways to improve our products, services, and your experience with us. If you have suggestions on how we can better serve you, we’re always eager to hear from you.
Need Assistance? If you ever need help or have questions about your order, our products, or anything else, don’t hesitate to reach out. Our customer service team is ready to assist you with any concerns.
Contact Us Today
Email: cottageartsandeats@gmail.com
Landline Phone: (269) 512-7001
Business Hours: Sun: 1pm – 5pm
Mon & Tues – By Appt
Wed – Thur – 10am – 7pm
Fri – Sat – 10am- 8pm
Thank you for choosing Cottage Arts & Eats! We look forward to bringing creativity and joy into your home for years to come.
